Front Desk Attendant

Location: Peoria, Illinois 61602

 

Job description:

Represent the Hotel to the guest. Responds courteously and efficiently to the guests needs. Acts as a source of information about the hotel and the local area. Assists guest during the arrival and departure. Responsible for selling rooms and making reservations. Performs a variety of clerical and office duties, handles departmental accounting and financial transactions, posts payments, charges and credits to the city ledger. Sets up and maintains records.

Duties:

  • Provides courteous guest service by responding promptly and efficiently to inquiries, requests, complaints, and by accurately processing guest mail and messages.
  • Coordinates the delivery of guest services by other hotel departments and outside businesses.
  • Processes all incoming and outgoing reservations and cancellation requests in a timely manner by mail, telephone, in person and via computerized reservation system.
  • Assists guests upon arrival and handles check-in procedures swiftly and accurately.
  • Handles check out procedures swiftly and accurately and assists guests on departure.
  • Accurately handles marketing programs applicable to the hotel and properly presents the programs to the guests.
  • Handles departmental accounting of monies, receipts, guest accounts and other forms of credit. Operates the departmental cash drawer.
  • Maintains information and communication sources such as computer, telephone information and log books.
  • Operates switchboard equipment that handles incoming calls, wake-up calls and the paging of management staff.
  • Balances bank and paperwork at the end of the shift.
  • Bucket checks: checks for high balances, credit card approvals, rate changes, direct bill information complete, and due outs.
  • Familiarizes self with events i.e. what meetings are being held and where.
  • Performs other duties and services required by the Front Office Manager to better the department or hotel.

 

Skills:

  • Strong customer service skills.
  • The ability to adapt to different guests.
  • Good problem solving skills.
  • The ability to use computerised technology.
  • Excellent written and spoken communication skills.
  • Interpersonal skills to provide overall guest satisfaction.
  • Ability to work under pressure and deal with stressful situations during busy periods.

Qualification/Experience:

  • Any combination of education, training or experience that provides the required knowledge, skills, and abilities. High School education required.
  • Previous experience in hotels preferred but not required. Background of dealing with and handling the public with tactfulness.

Hourly/1st Shift Available Shifts:

Available shifts